We're here to help you make the most of your MERATV experience. Whether you have a question about your subscription, run into a playback issue, or just want to share feedback — we'd love to hear from you.

Get in Touch

Email: [meratvtech@gmail.com] We typically respond within 24 hours on business days.

What We Can Help With

• Account & Login — Trouble signing in, password resets, account recovery
• Subscriptions & Billing — Plan changes, payment issues, refunds, cancellations
• Playback Issues — Buffering, video not playing, audio problems, subtitles
• Downloads — Issues with offline viewing
• Content Requests — Suggest movies or shows you'd like to see on MERATV
• Technical Bugs — Crashes, errors, anything that doesn't work as expected
• General Feedback — We love hearing what you think

Before You Reach Out

A few things that often resolve issues instantly:

1. Check your internet connection — try switching between WiFi and mobile data
2. Update the app — make sure you're on the latest version from the App Store / Google Play
3. Restart the app — close it fully and reopen
4. Sign out and sign back in — refreshes your session and entitlements
5. Browse our Help Centre — covers the most common questions

Send Us a Message

You can also reach us directly through the form below — please include:

• Your registered email address
• The device and OS version you're using (e.g. iPhone 16, iOS 26)
• The MERATV app version
• A clear description of your issue or question
• Screenshots or screen recordings if relevant

The more detail you share, the faster we can help.

Mailing Address

NS-90, 1ST PHASE, ADITYAPUR INDUSTRIAL AREA, JAMSHEDPUR, JHARKHAND